Keating Estates repair reporting

Welcome to our online repair reporting system

All general maintenance issues must be reported to us via this online reporting system. The reported issues will be dealt with during normal office working hours at our earliest convenience. Please ensure that when reporting you specify your door and flat number (if applicable), and upload photos to help us resolve any matters swiftly for you.

In Emergencies only:

Office hours: 020 8299 8111 opt 4

Out of hours: 07769 576 916. These numbers for emergencies only. Any non emergency maintenance issues must be reported through our Tenant repair reporting system.

Emergencies constitute things such as burst pipes causing flooding to the inside of yours or anothers property, major leaks or any other events which are a danger to life or property. If your boiler breaks down outside of office hours and there are no vulnerable occupiers in the household we will not be able to attend as this is not an emergency. We will have an engineer attend during normal working hours to repair boiler break downs.

If you are locked out of your property due to your own negligence, you must call a 24hr locksmith at your own expense and provide the details to the property manager during office hours for their records.

If you have been locked out of your property due to a faulty lock, please call the out of hours emergency line so we are able to advise further. If you require the fire brigade, police or ambulance services: Please call 999 for immediate assistance.
If you have an electrical, gas or water supply issue: please contact your supplier for further assistance.

We value your privacy and want to be clear about how we collect and use your personal data. To find out more, take a look at our privacy policy

1 What is the problem?

Please confirm whether this issue is in a private area, or a communal area.

Location of the issue *

Private

Communal

So that your problem is dealt with as quickly as possible please provide us with as many of the details as possible for the affected appliance. Please include the appliance type, make, model and serial number (if possible). Please also provide an outline of the problem and describe any warning lights or unusual sounds.

Light Bulbs: Please explain what the problem is and item(s) affected in as much detail as possible. e.g type and size of bulb, screw cap/bayonet cap, standard, compact, LED, halogen etc.

Fences: Please explain the problem in as much detail as possible. For non-timber fences also include what material the fence is made out of. Please also upload photos of the fence.

Please state the number and (if possible) the size of those affected and upload photos of it/them. Please also include any other relevant details in this section.

Please explain the extent of the leak by reference to: (a) how big a container is needed and how often the container has to be emptied e.g. one cup every hour or one cup every day; and (b) whether the leak is constant or intermittent. Please also provide us with as many details as possible about the item that is leaking.

Please explain the problem in as much detail as possible and provide details of which room or rooms are affected, when the problem was first noticed and how frequent the problem is.

Please advise what is required, giving as much detail as possible.

Appliance type *

Make *

Model *

Serial number

Number of flights of stairs to the appliance

Type of bulb (e.g. standard or LED) *

Size of bulb (e.g. standard or compact) *

Bulb fittings (e.g. screwcap or bayonette) *

Number of bulbs affected *

Fence description (eg wood or wire) *

Number affected *

Size of item *

Only toilet in property *

No Yes

How big a container is needed for the leak? *

How often do you have to empty it? *

Is the leak constant or intermittent? *

Which room(s) affected? *

The text may not be longer than 50 characters.

When was the problem first noticed? *

How frequent is the problem? *

Fault detail *

Please include as much useful information as possible about the issue Please advise when you would like the service to take place, (if applicable) how frequently you would like it to happen, and any other information about the service required

Click on a picture to continue Please select an option above Please enter relevant notes

2 Add photos

Please add up to 10 photos, video or audio files (max: 30mb each) to help explain the problem.

Upload file(s)

3 Address details

Address

Town

Postcode

Enter address manually

Results

4 Your contact details

No reporting occupier)

This issue will be raised without a reporting occupier

Title

First name

Surname

Email address

Telephone number

Telephone number (alt.)

5 Confirm and send

Further notes

*e.g. parking restrictions or limited access for vans

I give authority for my property to be accessed without me being present

I want to be present when the work is carried out

Pet information

*If there are pets in the property, please provide details

Alarm information

*If there are alarms in the property, please provide details

Parking restrictions

*If there are parking restrictions near the property, please provide details

Is there a vulnerable occupier at this property?

I agree to the terms and conditions

Remember my details next time

View the privacy notice

Submit Issue

1 What is the problem?

Please click on the relevant picture

2 Add photos

3 Address details

4 Your contact details

No reporting occupier)

5 Confirm and send

Working...