Keating Estates repair reporting

Txais tos rau peb hauv internet kho qhia lawv

Tag nrho cov teeb meem general yuav tsum tau qhia rau peb ntawm no hauv internet qhia lawv. Cov teeb meem qhia txog tej teeb meem yuav dealt nrog lub chaw ua hauj lwm hauv chaw ua hauj lwm ntawm peb earliest convenience. Thov xyuas kom meej tias thaum uas qhia koj lub qhov rooj thiab pav ca (yog muaj), thiab upload duab los pab peb daws tej teeb meem nrawm nrawm nrawm rau koj.

Thaum muaj xwm ceev xwb:

Chaw ua hauj lwm teev: 020 8299 811 opt 4

Tawm ntawm cov sij hawm: 07769 576 916. Cov zauv no rau cov zauv no thaum muaj xwm ceev xwb. Txhua yam teeb meem uas tsis yog thaum muaj xwm ceev yuav tsum tau qhia los ntawm peb xauj tsev kho mob.

Kev kub ntxhov constitute tej yam Xws li burst pipes yuav ua dej nyab rau hauv koj los yog lwm yam cuab yeej, loj leaks los yog lwm yam txheej xwm uas yog ib qho xwm txheej rau lub neej los yog tej cuab yeej. Yog hais tias koj boiler lov sab nraum chaw ua hauj lwm thiab tsis muaj lam tau lam ua occupiers nyob rau hauv tsev neeg peb yuav tsis tau mus koom raws li qhov no tsis yog ib qho xwm ceev. Peb yuav muaj ib tug engineer mus thaum ua hauj lwm teev kom kho boiler lov downs.

Yog koj muab tub tawm hauv koj cov cuab yeej vim koj tus kheej negligence, koj yuav tsum hu rau ib tug locksmith 24hr locksmith ntawm koj tus kheej thiab muab cov lus rau tus thawj tswj thaum lub sij hawm chaw ua hauj lwm rau lawv cov ntaub ntawv.

Yog hais tias koj tau raug muab tub tawm hauv koj cov cuab yeej vim yog ib tug faulty xauv, thov hu rau cov sij hawm thaum muaj xwm ceev ces peb yuav tau qhia ntxiv.
Yog koj muaj hluav taws xob, roj lossis dej haus: thov hu rau koj tus neeg siv khoom ntxiv lawm.

Peb tus nqi koj tus kheej thiab xav kom meej txog seb peb sau thiab siv koj cov ntaub ntawv. Yog xav paub ntxiv, saib peb tsis pub twg paub

1 Qhov teeb meem yog dab tsi?

Please confirm whether this issue is in a private area, or a communal area.

Qhov chaw ntawm qhov no *

Private

Communal

Li ntawd, koj qhov teeb meem yog dealt nrog sai li sai tau thov muab peb nrog ntau cov lus kom tau rau cov khoom siv cuam tshuam dab tsi. Thov muab cov appliance, ua qauv, qauv thiab serial number (yog tau). Thov muab ib qho outline ntawm qhov teeb meem thiab piav tej teeb los yog tej suab txawv.

Teeb Bulbs: Thov piav seb qhov teeb meem yog dab tsi thiab khoom (s) cuam tshuam dab tsi kom ntau li ntau tau. e.g hom thiab luaj li cas ntawm bulb, screw cap/bayonet cap, txheem, compact, LED, halogen etc.

Laj kab: Thov piav qhov teeb meem nyob rau hauv ntau npaum li cas kom paub meej npaum li cas. Rau cov-timber fences kuj muaj xws li cov khoom siv laj kab yog ua tawm. Thov kuj upload duab ntawm lub laj kab.

Thov lub xeev tus nab npawb thiab (yog tau) qhov luaj li cas ntawm cov cuam tshuam thiab upload duab ntawm nws/lawv. Thov qhia lwm yam lus nyob rau hauv seem no.

Thov piav seb tus leak los ntawm kev siv rau: (a) li cas ib lub thawv loj yuav tsum tau thiab npaum li cas lub thawv yuav tsum tau emptied e.g. ib khob txhua teev los yog ib khob txhua hnub; thiab (b) seb qhov leak yog qhov constant los yog intermittent. Thov muab peb nrog ntau yam lus kom tau txog cov khoom uas yog leaking.

Thov piav qhov teeb meem nyob rau hauv ntau npaum li cas kom tau thiab muab cov lus uas chav tsev los yog chav tsev muaj cuam tshuam dab tsi, thaum qhov teeb meem yog xub pom thiab npaum li cas qhov teeb meem yog dab tsi.

Thov qhia seb yuav ua li cas, muab ntau npaum li cas kom paub meej npaum li cas.

Appliance yam *

Ua *

qauv *

Serial nab npawb

Pes tsawg flights ntawm stairs rau lub appliance

Hom bulb (e.g. standard or LED) *

Luaj li cas ntawm bulb (e.g. standard los yog compact) *

Bulb fittings (e.g. screwcap los yog bayonette) *

Pes tsawg tus bulbs cuam tshuam dab tsi *

Laj Kab piav qhia (eg ntoo lossis hlau) *

Pes tsawg tus cuam tshuam dab tsi *

yam khoom *

Tsuas yog cov cuab yeej siv rau cov cuab yeej *

Tsis Muaj

Ib lub thawv loj yuav tsum tau rau lub leak? *

Koj yuav tsum tas nws? *

Puas yog qhov leak lossis intermittent? *

Chav twg los cuam tshuam dab tsi? *

Cov ntawv nyeem yuav tsis ntev tshaj 50 cim.

Thaum twg yog qhov teeb meem xub pom? *

Qhov teeb meem no yog qhov teeb meem li cas? *

Txhaum kom paub meej *

Thov qhia ntau npaum li cas kom tau cov lus qhia txog qhov no Thov qhia thaum koj xav tau qhov kev pab cuam muab qhov chaw, (yog muaj) nquag koj xav kom nws tshwm sim, thiab lwm yam ntaub ntawv hais txog qhov kev pab cuam uas koj xav tau

Nyem rau ib daim duab mus ntxiv Thov xaiv ib qho kev xaiv saum toj no Thov sau cov ntawv ceeb toom

2 Ntxiv cov duab

Thov ntxiv txog 10 cov duab, yees duab los yog audio ntaub ntawv (max: 30mb txhua) los piav qhov teeb meem.

Upload ntaub ntawv (s)

3 Hais kom paub meej

Address

nroog

Postcode

Sau qhov chaw nyob manually

Cov Qhabnias

4 Koj cov lus tiv thaiv kom paub meej

No reporting occupier)

This issue will be raised without a reporting occupier

Title

Npe

surname

Email chaw nyob

Xov Tooj

xov tooj ntawm tus xov tooj

5 Tshawb kom paub meej thiab xa

Ntxiv mus

*e.g. chaw nres tsheb thiab txwv tsis pub siv rau vans

Kuv muab cai rau kuv cov cuab yeej yuav tsum tau saib tsis tau kuv tam sim no

LOSSIS

Kuv xav tuaj thaum lub chaw ua hauj lwm yog ris tawm

Tsiaj ntawv qhia txog cov lus qhia

*Yog hais tias muaj cov tsiaj nyob rau hauv cov cuab yeej, thov muab lus kom paub meej

Tswb cov lus qhia

*Yog hais tias muaj tswb tswb nyob rau hauv cov cuab yeej, thov muab lus

Txwv tsis pub nres tsheb

*Yog hais tias muaj chaw nres tsheb txwv tsis pub nyob ze cov cuab yeej, thov muab lus

Nws muaj nws ib tug lam tau lam ua Cov cuab yeej no puas yog?

Kuv pom zoo rau qhov cov ntsiab lus thiab tej yam kev mob

Nco ntsoov kuv paub meej ntxiv lub sij hawm tom ntej

Saib daim ntawv ceeb toom txog kev tsis pub twg paub

Xa tsab ntawv no

1 Qhov teeb meem yog dab tsi?

Thov nias rau daim duab relevant

2 Ntxiv cov duab

3 Hais kom paub meej

4 Koj cov lus tiv thaiv kom paub meej

No reporting occupier)

5 Tshawb kom paub meej thiab xa

Ua hauj lwm...